Join us in a celebration of omnichannel retail success at the first Emarsys digital festival for marketers, e-commerce professionals, and digital leaders.


Days of festivities




Hours of content

Timezone busting agenda

Global retail brands

Innovative martech leaders

In the midst of seismic societal and economic upheaval, retailers across the globe are inspiring us as they race to evolve and innovate at unprecedented speed. The leaders are embracing the pivot to digital as retail itself is reinvented.

Join us to explore creative solutions and innovative ideas... the art and science of customer engagement pioneered by retail and e-commerce leaders.

Save Your Place!

Festival Content Partners


5 themes. 3 days.
1 action-packed festival.

We have re-imagined the conventional conference, creating a digital-first festival to help marketers, ecommerce professionals and digital leaders in retail across the globe learn from their peers, engage with the wider community and contribute across a 3 day, timezone busting, global agenda:

Customer Engagement

Build loyal, lasting relationships. In the next phase of retail, every customer journey will be unique, and engagement will occur wherever, whenever, and however the customer chooses. Learn how you can deliver seamless, customer-centric experiences across every channel. Discover ways to create the emotional connections with customers necessary for building lifelong loyalty and true brand advocates.

Omnichannel Commerce

Drive more repeat purchases, improve AOV, and increase CLTV with seamless, connected brand experiences across your website, mobile app, call center, physical store and more. Hear from retailers that are bridging online-to-offline (O2O) and executing strategies like “Buy Online Pick-Up in Store” (BOPIS), clienteling, and modern POS for more interactive, engaging shopping journeys..

Cross-Channel Marketing & Personalization

Customer-centric personalization across any channel and device. Build better relationships with customers and increase loyalty and retention by delivering personalized messages at the right moment across any channel. Learn how top brands have leveraged data (customers, products, and sales) to successfully provide customer-centric experiences that generate better business outcomes.

Customer Data

Use customer data intelligently to drive growth and revenue. The key to truly knowing your customer lies in the data they provide you and how well it’s connected to your marketing efforts. But customer data can be complex, and must be treated with respect. Learn how to capture, store, and use data intelligently and responsibly to uncover new growth opportunities, maximize conversions, and deliver business results.

The DNA Of High-Performing Teams

To deliver best-in-class customer engagement, your people, their skills, and your company’s organizational structure have to work in synchronicity. Learn how strategic alignment, efficient automation, and agility set up empathetic retail marketing teams for frictionless customer engagement success.


Coming soon! We will be announcing speakers, session content and a full agenda over the coming weeks… register now to stay tuned.

Hold your spot and stay up-to-date!


Deskside chats, panels, live Q&As, 10 minutes with industry leaders, brand showcases and more
Virtual lunches and happy hours in 4 time zones
Interactive experience sessions from cookery to crafts

Don’t Miss Out On:

Network with your peers in the dedicated Retail Renaissance Slack community
Join Zoom style virtual lunches and workshops with leading tech pioneers, brands and industry analysts from Forrester


What is Retail Renaissance 2020, and when does it take place?

Retail Renaissance 2020 is Emarsys’ 1st Digital Festival and takes place from September 15th to 17th, 2020 online at your home or office. Because this is an online event, there is no physical venue and no travel expenses. And you will get the recordings, so if you miss a live session, you can still view it afterwards on-demand.

Who can attend?

This festival is intended for those in marketing, ecommerce, digital and other roles in retail, as well Emarsys’ customer, partner and wider business community, We reserve the right to restrict access or registration to individuals or companies.

What is the schedule?

The Retail Renaissance 2020 program is spread over 3 consecutive days, September 15th to 17th, with 60+ hours of live stream content containing keynote speakers, partner sponsored panel sessions with brands/customers, and breakout sessions (regionally timed, globally accessible) + virtual lunches and happy hours.

The full agenda for the festival will be launched in early August.

What timezone is the event running to? What about languages?

Unlike a conference, you won’t be confined to session tracks and linear programming. We encourage you to dip in and out of what tickles your taste buds. There will be content available consistently over the 72 hour period.

We describe the festival as timezone busting and will feature sessions from all of the world: US, UK, Europe, APAC and will also feature some selected content in French, German & Spanish language, although the majority of the event is in English language!

If I can’t attend all the live sessions, may I view online sessions at a later time?

Yes, we will be recording all online sessions. You will get access to session videos on-demand, so if you can’t make a live session, you won’t miss a thing.